What are your employees telling you? SMG Associate Voice®
starts a two-way conversation with the people who directly influence
your brand. After all, engaged employees are more likely to be
innovative, productive brand ambassadors. They are passionate
about their work, providing better customer service. This in turn
creates more loyal customers who visit more, spend more, and
recommend your brand more.
We’ve got this down to a science. SMG Associate Voice starts with five proven questions to assess engagement, tracking performance at both the company and location level. By understanding how to connect with front-line employees, we achieve participation levels up to 80%. Our process provides a holistic view of your entire culture by identifying the key drivers impacting engagement and factors affecting employees’ ability to serve customers.
Go from “why” to “what’s next” with a deeper understanding of areas that need your attention and plans to drive higher engagement. Our industry-leading text analytics gets you beyond the numbers, diving into the context behind the data. This enables you to look at common themes and discover areas that are ready for change based on what employees are telling you they want to happen.
Don’t ask if you don’t intend to act! Demonstrating you are listening and responding to employee feedback fosters cooperation and improves engagement. Involve your employees in decision-making where possible to create ownership and buy-in. Together, we’ll help you set measurable goals as part of an action plan, accelerating change you can do on your own and creating a self-sufficient organization. Most importantly, we’ll show you quantifiable financial results.
5 essentials for winning with employees (and customers)
SMG Employee Experience
T.G.I. Friday's International discovers the key to guest satisfaction and employee engagement