- English (US)
- 日本語
- English (United Kingdom)
Current client reporting system can be accessed here.
Why SMG
This is who we are.
At Service Management Group (SMG), we believe in getting to know your business and your customers. It's why we combine technology and insights that keep you more informed and advance your brand to the next level of customer and employee loyalty. We connect the links between employee engagement, customer satisfaction, and financial performance. In short, we built our company to deliver on the promise that increasing the number of loyal employees and customers is a proven way to drive sustainable, profitable sales growth.
The SMG Advantage
People
Business data deserves a personal touch. Meet the ridiculously smart and seriously dedicated researchers, gurus, and share-it-alls behind SMG.
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Technology
We live on the cutting edge of cutting edge. Our in-house experts fixate on powerful, flexible, repeatable, and accessible solutions for your dynamic industry.
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Insights
Data is just...data until it's turned into insights. We see opportunities where others see numbers so you can see real, actionable outcomes.
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Culture
Employee engagement starts at home, with a strong respect for what our own staff brings to the table and how they can best help you.
Learn MoreKindred Spirits
We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
Five Things We've Learned
Download the report to see 5 things every great brand knows about the customer experience.