Why SMG

Platform Technology + Professional Services

Customer wants and needs change fast. Your competitors are innovating, too. If you’re not listening to customers and making changes based on their feedback, there’s no way you can keep up. As a leading customer experience management (CEM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost customer loyalty and improve business performance. We combine technology and services to collect, analyze, and share feedback and behavioral data—so it’s easier for you to deliver and activate customer insights across your enterprise.

The SMG Advantage

why-tech
Technology

We live on the cutting edge of cutting edge. Our in-house experts fixate on powerful, flexible, repeatable, and accessible solutions for your dynamic industry.

LEARN MORE
why-people
Services

Business data deserves a personal touch. Meet the ridiculously smart and seriously dedicated researchers, gurus, and share-it-alls behind SMG.

LEARN MORE
why-insights
Insights

Data is just...data until it's turned into insights. We see opportunities where others see numbers so you can see real, actionable outcomes.

LEARN MORE
why-culture
Culture

Employee engagement starts at home, with a strong respect for what our own staff brings to the table and how they can best help you.

Learn More

A Catalyst for Change

We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.

Five Things We've Learned

Download the report to see 5 things every great brand knows about the customer experience.

Learn More