- English (US)
- 日本語
- English (United Kingdom)
Current client reporting system can be accessed here.
Why SMG
Insights. Action. Return.
Chances are you’re not lacking VoC data. The trick is making sure you’re integrating and interpreting the data correctly, so you’re able to act on customer insights in meaningful ways. As a leading customer experience management (CEM) firm, SMG helps you get smarter about your customers and employees to increase loyalty and improve financial performance. We combine technology and services to collect, analyze, and share feedback and behavioral data—so it’s easier for you to deliver and activate insights across your enterprise.
The SMG Advantage
People
Business data deserves a personal touch. Meet the ridiculously smart and seriously dedicated researchers, gurus, and share-it-alls behind SMG.
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Technology
We live on the cutting edge of cutting edge. Our in-house experts fixate on powerful, flexible, repeatable, and accessible solutions for your dynamic industry.
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Insights
Data is just...data until it's turned into insights. We see opportunities where others see numbers so you can see real, actionable outcomes.
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Culture
Employee engagement starts at home, with a strong respect for what our own staff brings to the table and how they can best help you.
Learn MoreKindred Spirits
We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
Five Things We've Learned
Download the report to see 5 things every great brand knows about the customer experience.