In a world of big data, we're a big deal. In fact, we're building one of the deepest data lakes in the omnichannel space, filling it with new and innovative technologies that make it faster, easier, and more interesting for brands to collect data, uncover and share insights, take actions, and maximize impact. SMG offers the most accessible, easy-to-use, and helpful portfolio of customer experience management (CEM) products, technologies, and reporting tools within a combined self-service and managed-service platform. How do we do it? Our research teams and our tech teams sit and work side-by-side, continuously advancing our own capabilities and skill sets. We consider the role of technology in all of our decisions, ensuring "that's so cool" is also "that's so useful." Because ultimately, SMG’s CX software should inspire smart changes that transform the way you do business.
Data in. Data out. Day in and day out. At the risk of sounding redundant (because our systems are), trust SMG to keep your surveys and reporting tools up, running, and available.Learn More
Use your data when you need to and how you want to. With exceptional uptime reliability and our open architecture, you always have a clear picture of the right here, right now.Learn More
We thrive on change. Our passion for innovation leads to configurable technologies that can be quickly deployed to meet specific client needs.Learn More
Put worries about hackers and fraud to rest knowing your data is safe and secure. We deploy technology that monitors for valid usage, looks at the quality of data, and protects against denial of service attacks.Learn More
Hear how our clients leverage SMG technology for a cohesive, holistic view of their brand to drive meaningful change in their business.
We work with the best of the best to give our clients exactly what they need. That means using only premium back-end technology to support our robust systems and establishing quick and easy ways to bring in data from important sources. It’s our job to make sure everything runs smoothly behind the scenes, so you have everything you need to shine with customers.
Real-time and role-based. Configurable and cohesive. Mobile optimization and an integrated reporting app. Our decades of experience ensure we deliver the most valuable information to the right people in the best way to drive change and enhance your business.