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An Executive Critique of the Customer Experience
Our Employee Spotlight series highlights what makes SMG work—our people. Learn more about the team that brings technology and insights together, and what it’s like to work here.
Get to know Brittaney Canupp – Account Analyst in Client Insights.
1. Tell us what an average day in the life is like for you.
My day normally starts by checking e-mails and responding to any urgent requests. Throughout the day, I respond to a lot of client questions from the field and from our main contacts. From those questions, I usually have several projects to work on, including building analysis presentations.
2. What is it like working on your team?
I might be biased, but I think I was lucky to land on the best team. We all work together seamlessly and have great relationships, which in-turn fosters a great work environment. Not only is my team awesome, but I am lucky to be in a group that is so supportive and collaborative. We work together and share ideas to help deliver quality solutions to our clients and increase engagement.
3. What do you love most about your job?
I might have given it away in the previous question, but it’s definitely who I work with! Everyone has a team attitude and is willing to jump in and help answer tough questions for our clients.
4. How does your job contribute to our clients’ success?
Anyone who touches client projects is crucial to making sure everything works and ultimately keeps our clients happy. In addition to the troubleshooting that is involved in my job, finding insights is also a way that we give value to our clients. Finding ways to improve the customer experience is what we do best, and I think our clients really appreciate our determination to find those solutions. Our team also has a “We love our clients” initiative that I think we truly deliver on by building great relationships with the contacts we work with.
5. What would you tell someone interested in joining the SMG team?
Do it!! Sending my resume to SMG was one of the best decisions I made when I moved to the KC area. I’ve learned so much about customer experience measurement and the industry in general. I’ve built invaluable internal and external relationships during my time here, and the knowledge I’ve gained has really helped me grow as a professional.
6. How would you describe SMG in 3 words?
Collaborative. Innovative. Fun.
Want to know more about what its like to be a part of the SMG team? Check out our Careers Page.