SMG resource library

Valuable content to help you achieve better business results

Create seamless customer journeys
Infographic

Create seamless customer journeys

Topics Action planning Analysis and insights Brand experience Brand research Bulbshare Business outcomes Client story Client success Company culture Consumer and industry research Customer experience Employee experience Feedback channels Industry research Insights Location Ratings and reviews Reporting and analytics ROI Technology
Industry Automotive after-market services C-store Financial Grocery Residential services Restaurant Retail Services
Resource type Case study Executive brief Guide Infographic Playbook Report Solution brief Top partnership insight Video Webinar White paper
Unifying CX and EX data leads to actionable insights and business results
Case study

Unifying CX and EX data leads to actionable insights and business results

Pollo Campero partners with SMG to deliver unforgettable customer experiences
Video

Pollo Campero partners with SMG to deliver unforgettable customer experiences

Anatomy of a successful BX program
Guide

Anatomy of a successful BX program

Anatomy of a successful CX program
Guide

Anatomy of a successful CX program

Anatomy of a successful EX program
Guide

Anatomy of a successful EX program

This is SMG
Video

This is SMG

Meet Ignite
Video

Meet Ignite

4 standards for effective AI in experience management
Guide

4 standards for effective AI in experience management

Create seamless customer journeys
Infographic

Create seamless customer journeys

Co-creation and Customer Experience
Infographic

Co-creation and Customer Experience

Putting customer experience insights to work
White paper

Putting customer experience insights to work

Master customer experience program management: Best practices and real-world examples
Case study

Master customer experience program management: Best practices and real-world examples

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