Customer Experience Resources | SMG

Online Reporting System

Current client reporting system can be accessed here.

Why SMG
We combine the right people with industry knowledge and technology to create actionable insights so you can know more, do better.
- Overview
- People
- Technology
- Insights
- Culture
Know More. Do Better.

We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
Learn More
Solutions
We're passionate about helping you create superior customer and employee experiences.
It's all here.

Introducing the smg360 app: All of your data. All in real time. All at your fingertips.
Learn More
Industries
We share our insights and apply proven best practices that guide leading global organizations.
Everyone's on board.

Discover how one leading grocery retailer inspired its field teams to support new CX efforts.
Learn More
Resources
Contact Us

Resources

ebook | The ultimate guide to omnichannel CX

LEARN MORE

Featured Resources

hmv restores its iconic brand using customer feedback to drive action
LEARN MORE
10 ways to spark field engagement in your CX program
LEARN MORE
Biasing customer feedback with personal appeals
LEARN MORE

All Resources

Clear Filter

Product + Tech Info

SMG VisitView

Best Practice Guide

6 tips for keeping your CX survey on pace with other customer touchpoints

Product + Tech Info

smg360 reporting website

White Paper

Would you like an app with that? A cost-benefit analysis of branded apps in the restaurant industry

Video

Conversations with our clients | smg360 app

Client Only

Top Partnership Insight

Use CX data to fuel improvements across all touchpoints

Client Only

Top Partnership Insight

A friendly front line keeps customers coming back for more

Client Only

Top Partnership Insight

Winning with promotions takes cross-functional effort

Client Only

Top Partnership Insight

To handle the holiday rush, you have to be at your best when busy

No Results Found