Experience design for consumer services: From first touch to lasting impact
Experience design is crucial in the consumer services space. Learn how personalization, always-on communities, and proactive strategies drive loyalty, satisfaction, and growth.
Why consumers join, stay, and leave: A closer look at membership behavior
Dive into new data from SMG on why members join and cancel, what gets them to stay, and how you can design more valuable experiences at every stage.
From data to direction: How XM empowers unit managers
Unit managers are critical to customer experience success. Without clear direction, data falls flat. Learn how experience management can drive focused, location-specific action.
Why experience design is the future of retail CX
Discover how experience design helps retailers move beyond transactions and build consistent, customer-driven journeys that increase loyalty and conversion.
Why AI-powered XM is no longer optional
Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving experiences.
Winning in the ready-to-eat space: What grocery retailers need to know
Explore how grocery shoppers are embracing ready-to-eat meals and what retailers can do to meet growing demand with the right mix of convenience, value, and quality.
Rethinking QSR: Build better customer experiences with experience design
Learn how experience design helps QSRs eliminate friction, personalize service, and boost loyalty before customers ever walk through the door.
AI agents are coming to your XM stack—what you need to know
AI agents are entering experience management platforms. Learn what they are, how they impact customer experience, and what XM leaders should know when considering them.
Happy employees, stronger business: Why EX is your growth engine
Employee experience is your secret growth engine. Learn how aligning culture, tools, and support around your people can drive engagement, retention, and real business impact.