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  • English (United Kingdom)

Online Reporting System

Current client reporting system can be accessed here.

Work Here

We want to bring better brand experiences to every customer and employee on earth. And that takes a team of curious, creative, hard-working people who are passionate about exploring new challenges and solving problems. If you hate feeling stagnant, SMG is the place to keep you moving. We’re on the path to better insights—and we need you to help us get there.

Our Teams

SoftwareSolutionsData
Software Solution + Data
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ProductDevStrategy
Product Strategy + Development
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InfrastructureNetwork
Infrastructure + Network
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ClientInsights
Client Insights
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Research
Research + Data Science
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AdminFinance
Administration + Finance
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MarketingSales
Marketing + Sales
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What We Do

When brands want to know if they’re delivering on customer expectations—they talk to us. SMG builds technology that helps brands collect customer feedback—so they can deliver better customer and employee experiences. Our data and insights help our clients make changes that drive customer loyalty and revenue growth.

What's In It
For You?

Bragging Rights

We work with some of the biggest restaurant, retail, and service brands in the world. And you’ll get the opportunity to help make them even better. We’re leaders in the customer experience (CX) measurement industry—which means you’ll gain insights and experience you can’t find anywhere else.

Dream Team Status

Besides doing really cool work for really cool clients, we work with really great people, too. We’re a group of super smart, talented, and curious people who love a good challenge. You’ll have the opportunity to push yourself, learn, and grow here. We know happy clients start with happy employees—and we work hard to build teams you’ll be excited to work with every day.

Work Hard, Play Hard

We love to stay challenged, but we know how to cut loose, too. Culture is our passion, and we love thinking up new ways to have fun. Just to name a few: summer lunches, dogs on Fridays, Corporate Challenge, and special perks around the neighborhood.

On The Up And Up

We’re growing fast—and people like you make it possible. We’re strong believers in promoting our own, providing guidance and mentorship, and giving our employees the tools they need to succeed. If you’re looking to go places, start here at SMG.

The Total Package

We boast competitive salaries, health and life insurance, 401k contributions, paid holidays, flexible PTO, and paid volunteer hours. We put a high priority on keeping our employees happy and healthy—and our benefits package reflects it.

Location, Location, Location

We’re a global team with offices in Kansas City, Boston, London, and Tokyo. That means you’ll work with people across the country and all over the world. Our company is dedicated to sustainable and collaborative work environments—and our offices reflect that. Our locations feature open floor plans and the use of recycled and repurposed materials wherever possible.

Ready to jump in? See our available positions.

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We Build Better Experiences With These Brands

caribou-coffee
applebees-logo
kohls-logo
shell-logo
wawa-logo
giraleagle-logo
amc-logo
Taco_Bell
fireshouse-logo
mcdonalds-logo

Opportunities

Ready to jump in? See our available positions.

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