Customer Experience Resources | SMG

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Why SMG
As a leading customer experience management (CEM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost customer loyalty and improve business performance
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A catalyst for change.

We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
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Solutions
We're passionate about helping you create superior customer and employee experiences.
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Introducing the smg360® app: All of your data. All in real time. All at your fingertips.
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We share our insights and apply proven best practices that guide leading global organizations.
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Discover how this restaurant used the right recipe to make a big impact on the customer experience.
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Resources
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Resources

3 ways data science is reshaping how brands approach CX data

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Featured Resources

Win + retain customers with seamless channel integration
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How the grocery industry can earn “share of stomach” with fresh-and-prepared food
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Curiosity fuels the path to innovation
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Report

Why an insights-driven CEM program is vital in today's customer-centric healthcare

Best Practice Guide

Close the loop

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Case Management

Product + Tech Info

Case management

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Conversations with our clients | Insights

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Conversations with our clients | Driving partnership

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Conversations with our clients | SMG technology

White Paper

Best practices for using correlation analysis to connect your employee and customer datasets

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Top Partnership Insight

Set yourself up for success to deliver on customer expectations

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