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The Total Economic Impact™ Of The smg360® Customer Experience (CX) Solution

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  • How Party City enhanced its cross-channel XM strategy to create a more seamless customer experience

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  • smg360® customer experience management platform

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  • The state of the delivery experience

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Case Study

4 patient experience trends shaping a human-centric approach to healthcare

Case Study

How Signet Jewelers optimised online reputation management to strengthen customer relationships + boost digital presence

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Evaluate + allocate holiday staffing to ensure customers are supported across all touchpoints

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Empowering employees to create a customer-centric culture drives satisfaction, KPIs, and conversion

Report

The Changing Consumer

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2021 mid-year platform enhancement webinar

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Tractor Supply Company invests in digital enhancements, offering new touchpoint for customers + yielding significant sales growth

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How can brands provide an elevated digital experience?

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How to create a valued work environment + drive employee engagement

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