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Online Reporting System

Current client reporting system can be accessed here.

Resources

Metrics that matter: 11 essential CX reports

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Featured Resources

  • la Madeleine aligns feedback channels (+ saves money)

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  • 6 tips for keeping your CX survey on pace with other customer touchpoints

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  • 7 ways to validate your CX program (that will also drive your bottom line)

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All Resources

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Case Study

Wolseley ups efficiency in their customer support centre while saving on labour

Client Only
Client Connect Presentation

A step-by-step guide to best-in-class surveys

Client Only
Client Connect Presentation

Connect the employee-customer dots for richer insights

Client Only
Client Connect Presentation

How to overcome field engagement obstacles

Client Only
Client Connect Presentation

Gather CX insights using an omniview approach

Client Only
Client Connect Presentation

Reporting 101: How smg360® gets you all the way to action

Best Practice Guide

Metrics that matter: 11 essential CX reports

Case Study

la Madeleine aligns feedback channels (+ saves money)

Client Only
Top Partnership Insight

Cater each line of business to unique customer needs

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