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Online Reporting System

Current client reporting system can be accessed here.

Resources

Five things we have learned from talking to more than 1 billion people

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Featured Resources

  • The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

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  • 3 questions answered: How c-stores are disrupting the food + beverage industry

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  • 3 things every retailer needs to know about cross-channel shoppers

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Executive Brief

Employee engagement outcomes + outlooks

Report

How the grocery industry can earn “share of stomach” with fresh-and-prepared food

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Data collection: the smartphone way

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Three simple rules for creating effective web surveys

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Using comp satisfaction scores in benchmarking performance

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Connecting with customers beyond your survey

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Challenges in combining IVR and web survey data

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Avoiding perceptions of selling under the guise of survey research

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Asking about race and ethnicity in customer surveys

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