Customer Experience Resources | SMG

Why SMG
As a leading experience management (XM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost loyalty and improve business performance
A catalyst for change.

We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
Learn More
Solutions
We're passionate about helping you create superior customer and employee experiences.
It's all here.

Introducing the smg360® app: All of your data. All in real time. All at your fingertips.
Learn More
Industries
We share our insights and apply proven best practices that guide leading global organizations.
Mix it up.

Discover how this restaurant used the right recipe to make a big impact on the customer experience.
Learn More
Resources
Contact Us

Company
- COVID-19
- Blog
- News
- Events
- Leadership
- Careers
English
- English
- 日本語
LOG IN

Resources

The ultimate guide to experience management ROI

LEARN MORE

Featured Resources

4 patient experience trends shaping a human-centric approach to healthcare
LEARN MORE
The Total Economic Impact™ Of The smg360® Customer Experience (CX) Solution
LEARN MORE
The state of the delivery experience
LEARN MORE

All Resources

Clear Filter

Product + Tech Info

smg360® brand experience

Video

Drive business outcomes with AI-driven conversation analytics

Executive Brief

XM program goal setting

Case Study

How CKE reimagined its contact center to streamline operations + improve the customer experience

Product + Tech Info

AI-native text analytics

Product + Tech Info

AI-driven speech analytics

Webinar

Quantify your CX benefits to demonstrate outcomes, program maturity, + ROI

ebook

The ultimate guide to experience management ROI

Case Study

4 patient experience trends shaping a human-centric approach to healthcare

No Results Found