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Online Reporting System

Current client reporting system can be accessed here.

SMG News

SMG partners with more than 500 brands around the globe to create better customer and employee experiences. The newsroom is a hub for the latest updates from SMG and what the industry is reporting about us and our partners.

Media Contact

Our PR team is readily available to assist with media inquiries,
interview requests and more. For assistance, please contact Paul Arnhold.

News Releases

In the News

GAME on for Customer Experience

February 13, 2019 - CX Magazine


Topps Tiles selects SMG for new customer experience programme

January 28, 2019 - Retail Times


How Customer Feedback Helped Dreams Grow Sales by 50%

January 21, 2019 - Management Today


SMG Announces Enhancements to its CFM Platform

December 5, 2018 - Martech Advisor


Wild Birds Taps SMG Tool to Capture Customer Insight

October 29, 2018 - Retail Customer Experience


Books-A-Million Writes a New Chapter on Employee, Customer Engagement

October 19, 2018 - Chain Store Age


Fresh Thyme Adopts Platform to Optimize Shopper Experience

September 5, 2018 - Progressive Grocer


SMG Blog

Featured Resources

Client Only
Report

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

Client Only
Webinar

What impact is third-party delivery having on your brand + business?

Client Only
Report

3 things every retailer needs to know about cross-channel shoppers