SMG News

SMG partners with more than 500 brands around the globe to create better customer and employee experiences. The newsroom is a hub for the latest updates from SMG and what the industry is reporting about us and our partners.

Media Contact

Our PR team is readily available to assist with media inquiries,
interview requests and more. For assistance, please contact Paul Arnhold.

News Releases

In the News

Independent Research Firm Recognizes SMG As A Strong Performer In Customer Feedback Management Platforms Evaluation

February 11, 2020 - MarTech Series

YUKAI Resort Launches Customer Experience Management Program With Service Management Group

January 21, 2020 - MarTech Series

SMG makes C-level changes

January 17, 2020 - Kansas City Business Journal

The Value of Measuring Patient Experience Beyond CAHPS

December 21, 2019 - Managed Healthcare Executive

Hospitals need more than HCAHPS to measure patient experience, report says

December 11, 2019 - Modern Healthcare

P. Terry’s Introduces Customer Experience Management Platform

December 10, 2019 - QSR

SMG retail engagement leader on taking care of the customer

December 9, 2019 - Retail Customer Experience

Customer experience: Capturing the big picture

December 8, 2019 - Chain Store Age

Marston's partners with customer experience management provider SMG

October 17, 2019 - Retail Times

The Fresh Market Revitalizes Customer Experience Strategy

October 9, 2019 - Progressive Grocer

Casey's Implements Customer Experience Management Solution

September 25, 2019 - Convenience Store News

Listening to customers yields serious rewards at Dreams

September 27, 2019 - Essential Retail

Casey's Implements Customer Experience Management Solution

September 25, 2019 - Convenience Store News

This Study Demonstrates Why Phone Etiquette Is Still Important for Pizzerias

August 19, 2019 - Pizza Magazine Quarterly

SMG Hires Veteran Leader Charles Cornwell to Enhance Employee Experience Practice

August 9, 2019 - HR Technologist

Pancheros taking deep dive into CX data

July 24, 2019 - Fast Casual

Sally Beauty finds allure in customer feedback

July 10, 2019 - Chain Store Age

VoiceFoundry and SMG Leverage Amazon Connect

June 28, 2019 - Contact Center World

The Evolution Of Third-Party Delivery

June 20, 2019 - Forbes

WaBa Grill Launches Customer Experience Management Program

May 29, 2019 - QSR Magazine

New SMG Research Evaluates How Blockbuster Premieres Impact the Movie-Going Experience

May 24, 2019 - MarTech Series

3 Ways to Drive In-Store Business With Amazon Prime Customers

May 17, 2019 - Total Retail

Delivery Awareness Surges as Fast-Food Grabs Bigger Bite

April 25, 2019 - Food on Demand

3 Big Questions on Third-Party Delivery Answered

April 23, 2019 - Hospitality Technology

SMG Blog

  • SMG Expert Spotlight—Shad Foos

    Employee Spotlight | Feb 20, 2020
    Our expert spotlight series showcases the great minds of SMG—those who keep us innovating, growing, and driving meaningful change for clients. We sat down with Shad Foos—SMG’s first Chief Experience Officer—to learn more about the driving force behind this new role and how he’s helping shape SMG’s customer-centric culture.
    Read More
  • How millennials and Gen Z are changing the food landscape

    Paul Tiedt | Feb 18, 2020
    With 72 million millennials in the United States and Generation Z nearing 91 million, restaurant and grocery brands have lots of hungry mouths to feed—but can’t expect the tactics used on previous generations to yield the same results.
    Read More
  • SMG’s 3 key takeaways from The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020

    Ken White | Feb 13, 2020
    SMG has been recognized as a Strong Performer in The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020 report, one of the industry’s most thorough and detailed analyses of the customer feedback management (CFM) marketplace.
    Read More

Featured Resources

Client Only

The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020

Client Only

What impact is third-party delivery having on your brand + business?

Client Only

3 things every retailer needs to know about cross-channel shoppers