SMG News

SMG partners with more than 500 brands around the globe to create better customer and employee experiences. The newsroom is a hub for the latest updates from SMG and what the industry is reporting about us and our partners.

Media Contact

Our PR team is readily available to assist with media inquiries,
interview requests and more. For assistance, please contact Paul Arnhold.

News Releases

In the News

From client to employee: Brian Dennis joins Service Management Group

October 30, 2019 - Retail Technology Innovation Hub

Marston's partners with customer experience management provider SMG

October 17, 2019 - Retail Times

The Fresh Market Revitalizes Customer Experience Strategy

October 9, 2019 - Progressive Grocer

Casey's Implements Customer Experience Management Solution

September 25, 2019 - Convenience Store News

Listening to customers yields serious rewards at Dreams

September 27, 2019 - Essential Retail

Casey's Implements Customer Experience Management Solution

September 25, 2019 - Convenience Store News

This Study Demonstrates Why Phone Etiquette Is Still Important for Pizzerias

August 19, 2019 - Pizza Magazine Quarterly

SMG Hires Veteran Leader Charles Cornwell to Enhance Employee Experience Practice

August 9, 2019 - HR Technologist

Pancheros taking deep dive into CX data

July 24, 2019 - Fast Casual

Sally Beauty finds allure in customer feedback

July 10, 2019 - Chain Store Age

VoiceFoundry and SMG Leverage Amazon Connect

June 28, 2019 - Contact Center World

The Evolution Of Third-Party Delivery

June 20, 2019 - Forbes

WaBa Grill Launches Customer Experience Management Program

May 29, 2019 - QSR Magazine

New SMG Research Evaluates How Blockbuster Premieres Impact the Movie-Going Experience

May 24, 2019 - MarTech Series

3 Ways to Drive In-Store Business With Amazon Prime Customers

May 17, 2019 - Total Retail

Delivery Awareness Surges as Fast-Food Grabs Bigger Bite

April 25, 2019 - Food on Demand

3 Big Questions on Third-Party Delivery Answered

April 23, 2019 - Hospitality Technology

SMG Blog

  • What 1,300 consumers told us about their Black Friday plans

    Derrick Cline | Nov 14, 2019
    The holiday shopping season starts earlier each year, so we got a jumpstart on how consumers planned to shop this upcoming Black Friday weekend. We turned to our market intelligence tool BrandGeek®—the fastest, most accurate source of behavioral data linked to customer feedback in real time—and uncovered these key findings...
    Read More
  • SMG employees make an impact through Day of Giving volunteer event

    Kim Klosak | Nov 11, 2019
    Most days, SMG is focused on helping clients drive meaningful change in their business—but on November 8, employees were able to drive meaningful change in their community. After the success of SMG’s first-ever Day of Giving, employees had a second opportunity to give back in a big way...
    Read More
  • The Purpose Advantage | Creating a connection with employees + customers

    Charles Cornwell | Nov 5, 2019
    We sat down with author Jeff Fromm of Barkley to talk about his latest project, The Purpose Advantage, and what brands can do to create a connection with customers and more meaningful experiences for employees.
    Read More

Featured Resources

Client Only

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

Client Only

What impact is third-party delivery having on your brand + business?

Client Only

3 things every retailer needs to know about cross-channel shoppers