SMG News

SMG partners with more than 500 brands around the globe to create better customer, patient, employee and brand experiences. The newsroom is a hub for the latest updates from SMG and what the industry is reporting about us and our partners.

Media Contact

Our PR team is readily available to assist with media inquiries,
interview requests and more. For assistance, please contact Paul Arnhold.

News Releases

In the News

Corner Bakery invests in customer experience upgrade

November 19, 2021 - Fast Casual


Service Management Group and Papa Murphy Join Forces

November 2, 2021 - QSR Magazine


Brentwood Associates Invests in Service Management Group

October 11, 2021 - Los Angeles Business Journal


SMG Extends Partnership with CallMiner

September 21, 2021 - Speech Technology


Native Delivery Pays Off According to Latest Delivery Study

August 19, 2021 - Food On Demand News


Taco John’s Taps SMG for Customer Experience Management Program

July 29, 2021 - Retail & Restaurant Facility Business


10 Voice of the Customer Tools to Consider

August 2, 2021 - Search Customer Experience


Refuel Partners With SMG

June 29, 2021 - CStore Decisions


SMG Recognized as Leader In G2 Experience Management Evaluation

June 28, 2021 - HRTechCube


Report: Forrester names top CX feedback management platforms

May 12, 2021 - CMO


QDOBA Launches Customer Experience Management Program

April 15, 2021 - Hospitality Technology


QDOBA Taps SMG for Customer Experience Management Program

April 13, 2021 - QSR Magazine


SMG Wants to Improve Meal Movement

April 7, 2021 - CSP Daily News


SMG Blog

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