SMG News

SMG partners with more than 500 brands around the globe to create better customer and employee experiences. The newsroom is a hub for the latest updates from SMG and what the industry is reporting about us and our partners.

Media Contact

Our PR team is readily available to assist with media inquiries,
interview requests and more. For assistance, please contact Paul Arnhold.

News Releases

SMG Blog

  • How the financial impact of COVID-19 is reshaping consumer behaviors

    Paul Tiedt | Jun 4, 2020
    While the impact of the pandemic first showed up in global markets and financial projections several months ago, the downstream effects on employment are still being revealed daily.
    Read More
  • SMG Expert Spotlight—Brett Brende

    Employee Spotlight | May 28, 2020
    Today we sat down with Brett Brende—VP of Customer Engagement, Healthcare—to get the scoop on why the patient experience is more important than ever, how the shift to consumer-driven healthcare has changed the industry, and what SMG is doing to help organizations drive patient engagement.
    Read More
  • 7 food delivery trends every restaurant brand should know right now

    Todd Leach | May 26, 2020
    Over the past few months—as people across the country sheltered in place—third-party food delivery became a vital channel for the restaurant industry. And while restaurant dining rooms are now starting to reopen, it’s clear the pandemic has impacted consumer behavior for the long haul.
    Read More

Featured Resources

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The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020

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What impact is third-party delivery having on your brand + business?

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3 things every retailer needs to know about cross-channel shoppers