SMG News

SMG partners with more than 500 brands around the globe to create better customer and employee experiences. The newsroom is a hub for the latest updates from SMG and what the industry is reporting about us and our partners.

Media Contact

Our PR team is readily available to assist with media inquiries,
interview requests and more. For assistance, please contact Paul Arnhold.

News Releases

SMG Blog

  • Coronavirus (COVID-19) | Top 4 ways to protect the customer + employee experience

    Michele Vance | Mar 18, 2020
    As coronavirus (COVID-19) continues to have unprecedented global impact, your organization’s experience management (XM) strategy must be optimized to capture fast-changing feedback and provide rapid and actionable insight. Right now—when fear and uncertainty is amplified—empathy and transparency are key to earning the ongoing trust of your employees and your customers.
    Read More
  • Text analytics: Everything you need to know to create real customer experience impact

    Bennett Gamel | Mar 17, 2020
    With rapid investment in customer experience management (CEM) platforms, leading brands know the quickest path to growth starts with listening to customers. But an increasingly complex customer journey spanning multiple touchpoints—many with distinct feedback channels—can make surfacing actionable insights seem like a daunting task.
    Read More
  • How grocery stores—from premium to value—can attract millennial + Gen Z customers

    Paul Tiedt | Mar 12, 2020
    As shown in the first installment of our blog series on Gen Z and millennial food shopping trends, grocery scored second- and third-lowest in share of stomach for the age groups, respectively. But a low share of stomach is nothing to worry about—in fact, it only creates a greater opportunity for grocery brands to earn a portion of the $3 trillion combined spending power of the two generations.
    Read More

Featured Resources

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The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020

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What impact is third-party delivery having on your brand + business?

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3 things every retailer needs to know about cross-channel shoppers