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Case Study

New Seasons Market inspires field engagement with new CX strategy

Learn how this grocery retailer overcame a skeptical field to drive sustainable growth

There's no greater threat to a program's success than the field team not trusting it to guide action. When New Seasons launched its new CX program, they acted quickly to find innovative ways to showcase the value of the insights and spark early engagement.

Download the case study to learn how New Seasons Market was able to:

  • Combine customer + employee insights to create a comprehensive approach
  • Level out performance on key measures across dayparts + days of the week
  • Quantify the financial impact of improving the customer experience
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