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Report

Omdia Market Radar: AI-Enabled Experience Management Platforms

SMG named Vertical Specialist Leader in AI-Enabled Experience Management Platforms

Omdia's Market Radar report is a comparative analysis of 9 leading enterprise experience management platforms (EXMs), their evolution from enterprise feedback management systems into EXMs through advanced AI, and how to use them to improve the customer service. 

Access a complimentary copy of the report to read through SMG's vendor profile and see detailed breakdowns across numerous criteria, including:

  • Link Financial to Customer Outcomes
  • Advanced AI, ML, NLP, Speech Analytics
  • Customer Journey Insights, Real-Time Alerts
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